Shipping
You will receive a confirmation email as soon as your order is approved. After verification, we will immediately start preparing the order. During this period, we may have difficulty modifying or canceling your order, but we will do our best to meet your request.
Shipping costs are automatically calculated based on the total weight of the ordered products. You can see the exact shipping cost before completing the order.
Comment:
1. It usually takes 1 to 3 business days to prepare the shipment (quality check, packaging, documentation, etc.) (some items may take 3 to 6 business days), but this time is not included in the total "shipping time."
2. Each item has separate tracking information.
3. We will notify you via email when your order has been shipped. This email will contain a unique tracking number. You can check the status of your order by logging into your account. / or received a tracking number.
4. Shipping times may vary during holidays, as manufacturers and couriers limit their activities during such periods. Although unfortunately the situation is beyond our control, we will do everything possible to resolve the issue.
Shipping update notification:
We place great importance on delivering products to our customers as quickly as possible.
The couriers we use are:
Once the order is shipped, we will email you the tracking number and a link to the courier's website. You can also monitor it in your user account on Nove. We will send an email even if the delivery is unsuccessful. After receiving your order, you can write a review and earn bonus points.
In case of missing invoice or shipment, please contact us within 6 months of delivery; our representatives will resolve the issue within 24 hours. Please note that inquiries submitted after the deadline will not be accepted.
Payment and delivery methods
If you choose to pay with PayPal, Credit/Debit Card, Apple Pay, Google Pay, and Klarna, the shipping will be faster.
Contact us
If you encounter any issues during delivery or after receiving the product, please feel free to contact us via email at support@mimwe.com; our customer service representatives will provide you with a satisfactory solution.